How our Mail In Repair Service works
The first thing you need to do is navigate to the page that best describes the problems you are having. You can find these in our Store or in our Repair Service section. After you find the repair service that you need simply purchase it using the "Buy Now" button. This will take you to your Paypal account where you can complete the purchase. After we receive payment we will send you and email that will give you our mailing address.
The next thing you need to do is to get your package in the mail to us (You will find our mailing address on your PayPal confirmation page, if you didn't see it or need it again, just contact us. We recommend using the USPS. We've had a good experience using their services and have had minimal product damage. We normally use their flat rate boxes as much as possible and recommend that you do so as well. The USPS has free boxes of various sizes and their flat rate priority mail service will get your device here quickly. We usually use small flat rate boxes for handheld devices and flat rate medium boxes or large boxes for larger devices. Be sure to pack it well so it arrives in good condition.
When we receive your package we first verify and/or diagnose the problem. If we find something that you need to know about we will email you and let you know. This email will normally be sent to your email address in PayPal. If you need us to use a different email address please include that in your note. After we know what needs to be done we start repairs.
Once we know exactly what needs to be done we start repairs. We use professional tools and equipment that enables us to complete repairs in a timely manner. We know fast, accurate work is important and we strive to get our repairs done as quickly and accurately as possible.
Once repairs are finished we get your device packaged well and get it shipped out. Normally we use Priority Mail shipping, but sometimes we use other services as well. You should receive your item within 5 business days, but normally you will get it sooner.